MEET THE PEOPLE WHO SUPPORT YOUR JOURNEY
At the heart of our work is a deep commitment to guiding families and older adults through major life transitions with calm, clarity, and confidence. I’m honored to work alongside a team of experienced, compassionate professionals who bring heart, expertise, and service to every relationship. Learn more about who we are and how we support our clients, because transitions are easier when you have trusted people beside you.
Erin DiCarlo
Founder | President
Driven by a lifelong connection to older adults and a deep belief that transitions should be met with dignity and clarity, Erin has spent over 20 years supporting thousands of families through life’s most significant changes. She founded Dovetail Companies to bring compassionate coordination, practical guidance, and trusted advocacy to aging and relocation transitions.
Erin leads with heart, strategy, and clarity — helping clients move forward with purpose and peace of mind. She also trains real estate professionals nationwide on how to support late-life transitions with skill and sensitivity.
Certified Senior Advisor®, Certified Dementia Practitioner, Care Manager Certified, REALTOR®, Seniors Real Estate Specialist®, Seller Representative Specialist, Certified Neurosomatic Intelligence Practitioner, Certified Essential Emotions Coach
Michelle McNall
Director of Real Estate Services
Michelle is a dedicated Realtor® with years of success in the Massachusetts and New Hampshire real estate markets. A top-producing agent, she combines deep industry knowledge with a background in elder care to help clients navigate complex real estate transitions. Partner with Michelle and the Dovetail Companies team for a smooth transition into the life you deserve
REALTOR®, Seniors Real Estate Specialist®
Katie Shinnick
Director of Finance
Katie Shinnick joins Dovetail through a community connection, driven by a passion for aiding people and optimizing operations. Leveraging her administrative and banking expertise, she supports businesses and furthers Dovetail's mission. In her free time, Katie enjoys spending time with her family and trying new recipes. She holds a Bachelor’s degree in Business Administration and graduated Magna Cum Laude from Quinnipiac University.
Sophia Milano
Executive Assistant
Sophia, a seasoned professional, merges organizational prowess with a psychology background. Graduating cum laude with a Bachelor’s in Psychology from UMass Lowell, she grasps human behavior and team dynamics. Her expertise complements Dovetail's mission, fueling her enthusiasm to bolster team success and support initiatives. Beyond work, Sophia cherishes time with loved ones, enriching her life with diverse experiences and perspectives.
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